About the Company

HOPE Guardians (UK registered company number: 13299850)

The information we collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details including your name, email address, and contact number.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using cookies, which allow us to collect standard internet visitor usage information.

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal, regulatory, or research purposes.

For example:

To gather contact information;

To confirm and verify your identity;

To conduct market or customer satisfaction research or for statistical analysis;

For audit and record‑keeping purposes;

In connection with legal or regulatory proceedings.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with applicable privacy and data protection requirements.

We may also disclose your information:

Where we have a duty or a right to disclose in terms of law or regulatory obligations;

Where we believe it is necessary to protect our rights.

Information Security

We are committed to ensuring that your personal information is kept secure. We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information we remain responsible for is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, please contact us at hello@hopeguardians.com and specify what information you require. We may need to verify your identity before providing details of your personal information.

Correction of your information

You have the right to ask us to update, correct, or delete your personal information. We may need to verify your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of personal information

Personal information means information relating to an identifiable, living individual. This includes, but is not limited to, all addresses including residential, postal, and email addresses, and any other personal details you choose to provide to us.

How to contact us

If you have any queries about this notice, need further information about our privacy practices, wish to withdraw consent, or want to access or correct your personal information, please contact us at hello@hopeguardians.com