Terms of Use

Your use of this website is subject to the following terms:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We make reasonable efforts to ensure that the information on this website is accurate. However, we do not guarantee the accuracy, timeliness, performance, completeness or suitability of the information and materials found on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.

Your use of any information or materials on this website is entirely at your own risk. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

From time to time, this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use is subject to the laws of England and Wales, Northern Ireland, and Scotland.

Accessibility

We want you to enjoy using our website and to be able to access the information you need quickly and easily. We are continually working to improve our website to make it as accessible as possible for everyone.

PDF Documents

We may use PDF (Portable Document Format) documents on our website to make certain information available for download. PDFs are a common file format used on the internet. You will need Adobe Acrobat Reader to view them.

Accessibility features for PDFs have improved significantly in recent years, particularly for users of assistive technologies such as screen readers, keyboard navigation and enhanced screen viewing.

Privacy Notice

1. Introduction

Your privacy is very important to us. We are committed to being responsible custodians of your personal information and to securing it using appropriate administrative, technical and physical safeguards.

Our privacy practices are guided by two key principles:

Transparency – being clear about what personal information we collect and how we use it

Simplicity – using clear, easy-to-understand language so you can make informed choices

About Us

HOPE Guardians is a brand owned by The Tuttle Foundation Ltd, a company registered in England and Wales (Company Number: 13299850).

Registered Address: East Manor Stonelands Selsfield Road West Hoathly West Sussex RH19

If you have any questions about this privacy notice or our data practices, please contact us at hello@hopeguardians.com.

This privacy notice was last updated on 06 July 2021.

2. How We Use Your Information

a) Personal Information Provided by Clients

Personal information is recorded securely and used only to contact individuals and match them with a therapist. Only minimal information is shared with the matched therapist, and all therapy information remains confidential.

b) Personal Information Provided by Therapists

Therapist information is logged securely and used for application vetting and verification. Information is safeguarded carefully and shared internally only where necessary.

c) Website Visitors and Social Media

We use Google Analytics to collect anonymous visitor data and cookies to improve website functionality. Form submissions are stored temporarily before being securely transmitted.

HOPE Guardians operates on social media platforms such as Facebook and Instagram, which are governed by their own privacy policies.

What We Use Information For

We collect personal information to provide services, match clients with therapists, verify credentials, meet regulatory and safeguarding obligations, and protect systems and operations.

Financial and regulatory records are retained for six years. We do not share data for third-party marketing without consent.

Sharing Your Information

Personal information may be shared where consent is given, required by law, necessary for safeguarding, or for legitimate organisational purposes.

d) Enquiries and Complaints

General enquiries are retained for up to one year. Complaint records are retained for six years.

e) Job Applicants, Staff and Former Staff

Recruitment data is used only for hiring purposes. Employee records are retained during employment and for six years afterwards. Third-party processors operate under strict agreements.

Volunteers

Only essential information is collected and retained for the duration of volunteering unless legally required otherwise.

f) Bulk Emails

We use Mailchimp for opt-in communications. You may unsubscribe at any time.

3. Audit and Regulatory Requirements

We may share data with regulatory bodies such as HMRC, the Charity Commission, ICO and Companies House.

4. Complaints and Queries

For data concerns, contact ben@hopeguardians.com. You may also contact the ICO if unresolved.

5. Your Rights

You have rights under UK GDPR including access, correction, erasure and objection.

Access Requests

Requests can be made via hello@hopeguardians.com. Therapy records should be requested directly from the therapist.

6. Disclosure of Personal Information

We may disclose data where lawful, necessary and proportionate.

7. Data Security

Data is stored securely with access restricted to authorised personnel only.

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